Terms of use Stager B.V.

The terms and conditions of use set out below, define the conditions that apply to each and every use that the Visitor (defined below) makes of the Ticket Service (defined below). You are advised to carefully read these terms and conditions of use so that you are aware which rights and obligations apply to the use of these services.

When you, the Visitor, use the Ticket Service you are buying a Ticket from the Event Organizer (as defined below). The Event Organizer is responsible for the Event. To enable you as a Visitor to order an online Ticket, the Event Organizer uses the services of Stager (defined below) who provides a technical platform to the Event Organizer. Stager is not responsible for the Event and /or Ticket (defined below) and as such does not form part of this Agreement (defined below). The terms of use specify who is responsible for which part of the transaction. The terms of use are applicable between the Event Organizer and Visitor and apply to Stager only where they concern the performance of the technical platform. Solely in case of technical problems or malfunctions of the Ticket Service the Visitor can directly contact Stager, as stated in article 3 of these terms of use. 



1. Definitions

The following words in these terms of use, have the meaning as set out below

a. Event: the public or private event organized by, or on behalf of the Event Organizer, in which music, art, culture, sport and / or science are central;

b. Event Organizer: the natural person or legal entity who produces and / or organizes an Event, is responsible for the Event and sells Tickets for entry to the Event;

c. Visitor: the the natural person or legal entity who uses the Ticket Service in any way whatsoever;

d. Terms of Use: the terms of use for the Ticket Service;

e. Location: the place where the Event takes place;

f. Agreement: the agreement between the Visitor and the Event Organizer;

g. Stager: the private company with limited liability Stager B.V., established and having its registered office at (3013 AB) Rotterdam at Delftsestraat 11, the Netherlands, registered under number 55142648 at the Chamber of Commerce and VAT number NL851582953B01;

h. Ticket(s): the admission ticket of an Event organized by or on behalf of the Event Organizer, that is offered to Visitors by means of the Ticket Service used by the Event Organizer;

i. Ticket Service: the service of Stager that allows Visitors to order and / or to reserve Tickets off the Event Organizer;

j. Service Costs: the costs that Event Organizer charges the Visitor for the use of the Ticket Service;

k. Transaction Costs: the costs that Stager makes for an order of Tickets via the Ticket Service.


2. Applicable Terms of Use

a. These Terms of Use apply to any use that Visitor makes from the Ticket Service.


3. Use of the Ticket Service

a. In offering and selling Tickets, Stager acts as a mediator in the realization of the Agreement between the Visitor and the Event Organizer. Stager expressly does not form part of the Agreement that is effected through the purchase of a Ticket. The Agreement comes into being after the Visitor has purchased one or more Tickets via Stager. Stager will provide the Tickets for the relevant Event on behalf of the Event Organizer. These Terms of Use therefore apply solely to the use of the Ticket Service.

b. If the Visitor wants to buy a ticket, he / she must go through the procedure as set out by Ticket Service. In that context, the Visitor must provide certain necessary information. The Visitor guarantees that the information provided is correct and up-to-date.

c. The Visitor must go through the procedure within the timeframe set for that purpose. If the procedure is not completed in time, no Ticket will be issued. Any payments that may have been made within this framework will be reversed, minus transaction costs. Visitors should contact Stager in such cases via support@stager.nl.

d. The Visitor is responsible for reserving and confirming the correct tickets. 

e. Event Organizer, and by extension Stager, reserves the right at all times to refuse Visitors to sell a Ticket.

f. In case of technical problems and / or malfunctions with the use of the Ticket Service, the Visitor can contact Stager via support@stager.nl.

g. The General Terms and Conditions of the Event Organizer of the relevant Event and the General Terms and Conditions of the custodian of the Location apply to the use of Tickets and / or access to the Location. These General Terms and Conditions can usually be found on the website of the Event Organizer and the custodian of the Location or can be requested from the Event Organizer and the custodian of the Location. The Visitor accepts the applicability of these General Terms and Conditions.

h. The Event Organizer refers the Visitor to the fact that the Ticket Service relates to leisure activities as referred to in Article 7: 46i paragraph 3 of the Dutch Civil Code. The Visitor does not therefore have the right to dissolve the Agreement without giving reasons as referred to in Article 7: 46d Dutch Civil Code. In addition, the Visitor has, pursuant to Article 7: 46d jo. 7: 46i, paragraph b, under 1 of the Dutch Civil Code, no grounds to dissolve the Agreement without stating reasons, since the Ticket Service has been executed with the direct consent of the Visitor.


4. Prices and Payment

a. The Event Organizer sells Tickets via Stager. All prices as stated in the Ticket Service are in euros including VAT, unless expressly stated otherwise. Prices mentioned may be changed without prior notice. The price as stated during the order procedure is binding.

b. It is not possible to exchange or cancel tickets at Stager. Stager does not provide any reimbursement of Tickets. In all these cases, the Event Organizer and the seller of the Ticket are responsible.

c. In the event that an Event Organizer decides to repay the amount that has been paid for a Ticket, whether or not through Stager, the amount repayed will never include the Transaction costs. Stager is only obliged to repay the Transaction costs under the conditions specified in Article 8, paragraph c.


5. Intellectual and Trade Property Rights

a. The trade and intellectual property rights relating to the Ticket Service, including the intellectual property rights to texts, images, design, photographs, software and audiovisual material belong to Stager or its licensor and / or the Event Organizer. The Visitor will refrain from any conduct that could harm the rights or other interests of Stager or its licensor and / or the Event Organizer.

b. The use of the Ticket Service does not extend to the transfer of any intellectual property right of Stager, its licensor and / or the Event Organizer to the Visitor.


6. Privacy Policy

a. The Visitor is deemed to have taken note of the Event Organizer's privacy statement which should be consulted on the Event Organizer's website and to consent to the processing of the personal data provided by the Visitor.


7. Guarantees and Indemnity

a. The Visitor guarantees that when using the Ticket Service he / she will refrain from using robots, spiders and scrapers, or other applications which in any way engender other actions than those for which the Ticket Service was intended. The Visitor furthermore guarantees that he / she will not use any applications that monitor and / or copy the Ticket Service or hinder or cause damage to the Ticket Service.

b. The Visitor indemnifies the Event Organizer and Stager for all third-party claims related to unlawful conduct by the Visitor.


8. Liability

a. Stager can not be considered as the organizer (Event Organizer) of the Event and is not responsible for and does not guarantee the (artistic) quality and content of the Event and circumstances during, or round, the Event. Stager does not accept any liability on this count.

b. The information about Tickets and Events, such as dates, changes and cancellations of Events, or the availability of Tickets, comes from the Event Organizer. It is the Visitor's responsibility to check whether an Event has been cancelled or has been postponed and what the new time or location will be.

c. Neither Stager nor the Event Organizer guarantee that the Ticket Service is accessible at all times and without interruptions or malfunctions. Stager and/or the Event Organizer are in no way responsible for and / or liable to pay damages to the Visitor for any loss or damage resulting from the (temporary) unavailability or (interim) malfunction of the Ticket Service.

d. The Visitor indemnifies Stager and / or the Event Organizer () from any obligation towards Stager and/or the Event Organizer for all third-party claims related to the non-compliance or insufficient compliance by the Visitor; whether or not arising from the Terms of Use and / or any other rights of third parties.

e. Neither Stager nor the Event Organizer accepts liability whatsoever for loss or damage to Tickets by the Visitor for any reason whatsoever. From the moment the Ticket is made available to the Visitor, the risk of loss, theft, damage or misuse of the Ticket therefore lies with the Visitor. In the case of loss or theft, the Visitor can not claim a replacement Ticket or refund of any money.


9. Force Majeure

a. Force majeure here means any shortcoming that can not be attributed to either the Event Organizer or Stager, describing a shortcoming that is not due to his / her fault and not described under the law or a legal act, or generally accepted current opinion including; decisions and / or measures taken by the government, international conflicts, violent or armed actions, labour unrest, exclusions and boycotts, fire, and disruptions in energy supplies, communication links or in equipment or software.

b. The Event Organizer and/or Stager is not liable for (consequential) damage resulting from force majeure.


10. Applicable Law and Competent Courts

a. Only Dutch law applies to the Terms of Use and the use of the Ticket Service.

b. All disputes between the Visitor (as a consumer OF natural person), and the Event Organizer will be submitted to the competent court in the district of the Visitor's domicile, unless mandatory law decrees, or provides otherwise. In the event of disputes between a Visitor being a legal entity, and an Event Organizer, these will be submitted to the competent court in the district of the location of Event Organizer.


11. Miscellaneous

a. Communications by electronic means are deemed to have been received on the day of sending of the electronic communication, unless the contrary is proven by the recipient. If the message is not received as a result of delivery and / or accessibility problems relating to the Visitor's e-mail box, this is at all times at the Visitor's risk.

b. If one or more of the provisions of this Terms of Use is null and void or is nullified, the other provisions of this Terms of Use remain in full force. The Event Organizer and/or Stager shall replace the relevant provision by a new, comparable provision.

c. The Event Organizer and/or Stager is at all times entitled, without prior notice, to make procedural and/or technical changes and/or improvements to the Ticket Service.

d. The Event Organizer and/or Stager reserves the right to (temporarily) decommission the Ticket Service and / or limit its use without prior notice and without incurring liability to the Visitor.



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